Subject: Costa Cruise Booking #1938290
From: Bob & Mary Beebe <beeberc@epix.net>
Date: Thu, 10 Feb 2005 20:36:33 -0500
To: corporate@costa.it, info@costa.it, helpcostaclick@costa.it
CC: Sheila Stulir <sstulir@southernny.aaa.com>

Costa Cruises,
    After reviewing the booking information (see below)  on our upcoming  cruise we have a question on our transportation from the Genoa Airport to the ship (Costa Fortuna) in Savona.  The booking information  has the transport from the Genoa Airport scheduled for 11:30am but our flight not scheduled to arrive in Genoa until 1:05 pm (13:05).  Can the transportation be re-scheduled  for our  1:05 pm (13:05) arrival in Genoa?  Since the flight schedule information was provided to Costa by the travel agent at the time of the cruise booking I am not sure how the transport pickup could be scheduled prior to the arrival of the flight (computers should  catch this and flag this type of problem).

    Please let us and our travel agent (Sheila Stulir <sstulir@southernny.aaa.com>) know what the new scheduled pickup time will be.  If you are unable to reschedule our  transportation from the airport to the cruise ship please let  us know  as soon as possible  and also let us know  what other transportation option are available.

    Please forward this  message to the correct person to address  our issues.

Thank You
(Grazie)

Robert & Mary Beebe
Costa Cruise Booking #1938290


CANARY ISLANDS, 11 nts
COSTA FORTUNA
03/12/05 from Genoa
connection + cruise

CRUISE
FROM SAVONA TO SAVONA
EMBARK 03/12/2005 17:00 DISEMBARK 23/3/2005 09:00
CABIN N° 1276 CATEGORY 01 - Inside, 2 lowers
DECK RIO

TRANSPORT
Voucher: 1855335
TYPE 11:30am-Meet at Costa
Lounge-Ground Floor
FROM Genoa, Italy TO Savona, Italy
DATE 03/12/2005