Subject: Need help with Transfers from Airport to Ship
From: Bob & Mary Beebe <beeberc@epix.net>
Date: Sat, 12 Feb 2005 13:13:51 -0500
To: internationalsales@carnival.com
CC: Sheila Stulir <sstulir@southernny.aaa.com>, helpcostaclick@costa.it, info@costa.it, corporate@costa.it, info@us.costa.it, pcalamara@giocoviaggi.com, ragostini@giocoviaggi.com

Carnival Cruise Lines,
I am sending this request for help to you because I am not having much luck with my previous approach to resolve our problem prior to our cruise. Our problem is not with a cruise on  Carnival Cruise Lines  but with "Costa Cruises",  a cruise company owned by Carnival. Any assistance you can offer to resolve this problem will be greatly appreciated. Any reply to this request for help will be more than I have received from Costa Cruises.

Our travel agent, Sheila Stulir (sstulir@southernny.aaa.com), has spent many hours trying to resolve our transfer issue with Costa Cruises and has been unsuccessful.  Attached is a copy of  the latest  e-mail I  sent to Costa Cruises. We haven't  received any replies from  Costa Cruises to any of our e-mails, not to mention, no  resolution to our transfer problem.

My wife and I have cruised many times (with Princess, another  cruise company owned by Carnival) but this is our first cruise with Costa Cruises  and we have never seen  transportation from an airport to a cruise ship as screwed up as this one by Costa Cruises.

As I said before, any assistance you can offer will be greatly appreciated and I regret having to contact you with a problem  on a "sister cruise line" (Carnival Cruise Lines - Vacation Interchange Privileges).


Thank you for any help on this
Bob & Mary Beebe
beeberc@epix.net

Costa Cruise Booking #1938290
TRANSPORT Voucher: 1855335
TYPE 11:30am (only)-Meet at Costa
Lounge-Ground Floor
FROM Genoa, Italy TO Savona, Italy
DATE 03/12/2005
Operator: GIOCOVIAGGI

Flight: Lufthansa 2642, Scheduled arrival in Genoa  at 1:05P (13:05)



Subject: Costa Cruise Booking #1938290
From: Bob & Mary Beebe <beeberc@epix.net>
Date: Thu, 10 Feb 2005 20:36:33 -0500
To: corporate@costa.it, info@costa.it, helpcostaclick@costa.it
CC: Sheila Stulir <sstulir@southernny.aaa.com>

Costa Cruises,
    After reviewing the booking information (see below)  on our upcoming  cruise we have a question on our transportation from the Genoa Airport to the ship (Costa Fortuna) in Savona.  The booking information  has the transport from the Genoa Airport scheduled for 11:30am but our flight not scheduled to arrive in Genoa until 1:05 pm (13:05).  Can the transportation be re-scheduled  for our  1:05 pm (13:05) arrival in Genoa?  Since the flight schedule information was provided to Costa by the travel agent at the time of the cruise booking I am not sure how the transport pickup could be scheduled prior to the arrival of the flight (computers should  catch this and flag this type of problem).

    Please let us and our travel agent (Sheila Stulir <sstulir@southernny.aaa.com>) know what the new scheduled pickup time will be.  If you are unable to reschedule our  transportation from the airport to the cruise ship please let  us know  as soon as possible  and also let us know  what other transportation option are available.

    Please forward this  message to the correct person to address  our issues.

Thank You
(Grazie)

Robert & Mary Beebe
Costa Cruise Booking #1938290


CANARY ISLANDS, 11 nts
COSTA FORTUNA
03/12/05 from Genoa
connection + cruise

CRUISE
FROM SAVONA TO SAVONA
EMBARK 03/12/2005 17:00 DISEMBARK 23/3/2005 09:00
CABIN N° 1276 CATEGORY 01 - Inside, 2 lowers
DECK RIO

TRANSPORT
Voucher: 1855335
TYPE 11:30am-Meet at Costa
Lounge-Ground Floor
FROM Genoa, Italy TO Savona, Italy
DATE 03/12/2005