Get your Email going again.

Before beginning, verify you have your epix password.
You will be asked to re-enter your epix password after changing the mail server names



Basic Netscape mail troubleshooting.

  • Mail server names
  • Outgoing mail server " out.epix.net "
    Incoming mail server " in.epix.net "

  • The mail window won't open (illegal operation error)
  • This indicates corrupt inbox files. The easiest resolution is close netscape. Go to the netscape install directory on your harddrive( Usually C:\Programfiles\netscape\users or navigator) Find your mail folder and rename it to " oldmail " Create a new " m ail " folder. Your old mail messages will be inaccessible to netscape mail in the oldmail folder.

  • The mail window won't open (no error)
  • This indicates a missing mail folder. The easiest resolution is close netscape. Go to the netscape install directory on your harddrive( Usually C:\Programfiles\netscape\users or navigator) Create a new " mail " folder for the netscape user directory.

  • Poplock busy or password prompt retrieving mail
  • First check your mail server username in your settings. (See below) The poplock busy or password prompt can be caused by more han one instance of checking for mail. This is normally caused by attempting to check for mail before Netscape has finished chec king for mail when the browser opens. It can also be from double clicking the envelope icon or get mail button. Last it can be from clicking on the envelope icon then clicking get mail in the mail window.

  • Retrieving message 1 of ?? messages for an extended period
  • When the mail program sets at retrieving one particular message for an extended period it usually indicates it is a rather large message. Depending on the size it could take 5 to 60 minutes or more. Be patient and you should be able to get. If you can't y ou will need to contact technical support to remove the message from the server.


    The following pages contain screenshots to help you check your mail settings. Please allow time for them to load.