Get your Email going again.
Before beginning, verify you have your epix password.
will be asked to re-enter your epix password after changing the mail server
Basic Netscape mail troubleshooting.
Mail server namesOutgoing mail server " out.epix.net "
mail server " in.epix.net "
The mail window won't open (illegal operation error)This indicates
corrupt inbox files. The easiest resolution is close netscape. Go to the
netscape install directory on your harddrive( Usually
C:\Programfiles\netscape\users or navigator) Find your mail folder and rename it
to " oldmail " Create a new " m ail " folder. Your old mail messages will be
inaccessible to netscape mail in the oldmail folder.
The mail window won't open (no error)This indicates a missing mail
folder. The easiest resolution is close netscape. Go to the netscape install
directory on your harddrive( Usually C:\Programfiles\netscape\users or
navigator) Create a new " mail " folder for the netscape user directory.
Poplock busy or password prompt retrieving mailFirst check your mail
server username in your settings. (See below) The poplock busy or password
prompt can be caused by more han one instance of checking for mail. This is
normally caused by attempting to check for mail before Netscape has finished
chec king for mail when the browser opens. It can also be from double clicking
the envelope icon or get mail button. Last it can be from clicking on the
envelope icon then clicking get mail in the mail window.
Retrieving message 1 of ?? messages for an extended periodWhen the mail
program sets at retrieving one particular message for an extended period it
usually indicates it is a rather large message. Depending on the size it could
take 5 to 60 minutes or more. Be patient and you should be able to get. If you
can't y ou will need to contact technical support to remove the message from the
The following pages contain screenshots to help you check your mail
settings. Please allow time for them to load.